One star is too much for this business. I replied to a posting on Craigslist.com and Susan DeLeo called me. When I told her I was a grad student without a co-signer, she hung up on me. This by fat has been the most unprofessional behavior I've dealt with. These people want an arm and a leg for sub par apts.

F.Y.I - if you didn't abruptly hang up on me I was going to tell you that I would be paying a year'a rent upfront in full.

  I never thought I would deal with such a horrible and dishonest realty. It was my first time dealing with brokers in Boston and I had no experience.  The mistakes they made are uncountable. They deposited my money into the landlord's account before the deal went into fruition. They didn't give me any receipt and thought photocopying cash was an acceptable receipt. They modified the address and broker fee on the brokerage disclosure form after we signed the paper. They kept pushing for the deal to happen although it was clearly a complicated situation that we needed to walk away from. They didn't give us the addendum till lease signing day and then blamed us for not taking the house because the realtor worked so hard and they kept demanding their broker fee even though we ended up without a house and even though only 2 of the 4 people signed the broker fee agreement which clearly sated that: all prospective tenants must sign prior to moving forward with the application. when I went to get my money back, they didn't give me all of it, and David, the owner, was very rude to me and treated me disrespectfully and charged me a $200 application fee though only 2 people signed the applications. I am still in the process of the dealing with the landlord to get my money back. All of this wouldn't have happened had they been professional and ethical.

  I was moving cross country & eager to find someone willing to work with my via FaceTime, and with my strict budget. I was impressed by my realtors demeanor & willingness to help! Once we secured a place, I was informed the apartment would not be cleaned or painted before we moved in. We agreed to doing it ourselves on the basis we would be compensated for materials / time. We had already paid for the month and had no where else to go in the mean time. So we cleaned and painted and painted... a few weeks went by and still no compensation check... somewhere within those first few weeks we ended up locking ourselves out and had to have the door handle replaced, we were told the money would just come out of the money that we were owed... it took us three months to actually see a check and when we finally did, it barely covered the cost of the paint we purchased (which was your basic white, nothing fancy) This company ripped us off... would not recommend to a friend or anyone ..

  Some of these reviews make me really angry. I grew up with parents as realtors, and I've met some pretty bad ones in my day... so I know the sour taste they can leave behind in your mouth. As a freshman at BU I first looked up Inbound Realty and was SO turned off by their awful and pushy service that I didn't move off campus. As a sophomore looking for housing for my Junior Year, I stumbled upon Harvard Ave Realty and came across a Realtor named Dan Patzelt.
Honestly my situation was horrific.  I had two weeks to find an apartment, and I was overseas without ANY internet connection for most of my transaction. Dan worked above and beyond to get me an apartment.
On top of that, when I landed in America the entire office helped me unload my 4 suitcases off the curb, into the office, and helped me move into my apartment THAT DAY (again I gave them 2 weeks notice.) Almost every agent in the office was so helpful that day. They helped me get a parking spot, worked with me even though I was probably the most difficult client they had. On top of that, I was getting a studio. That means they were making very little money on me.

I have to think that some of these reviews are coming from disgruntled customers who didn't necessarily "get there way" which if you live in Boston for more than a year, you can understand not every apartment is going to be perfect for the price you're asking. Honestly, I'm not sure why some agents are getting bad reviews, but I can say I've dealt with four real estate agencies in the Allston/Brookline area and this is the ONLY one i'd recommend to a friend (and I have several times), and I'd recommend any Realtor there.

  I really wish I could give this place less than one star. I just saw an ad posted yesterday for what was described as a studio in Brighton for $875 or something. I called the number and the guy who answered, who did not give his name, rudely informed me that the apartment was actually a shared two bedroom looking for a roommate, and that it was already taken. He asked what I'm looking for, and I said I'd prefer a one bedroom or studio since we're a couple with a dog. He then laughed out loud and smugly said "I'm sure I'm not the only person to tell you this, but you're going to have to realllly lower your expectations if you think you're going to find a place, ha!" Really?! What an unprofessional, derogatory response. If he hadn't responded in such an obnoxious way, I would have told him that my budget is far higher than $800 something/month, and maybe he could have found me something that met my apparently laughable criteria. Rather than explain that, I told him I wouldn't be giving my business to such a huge douche and hung up on him. He then called me back from his cell phone to say that he didn't mean to be rude and made some attempts to secure my business. I asked if I could talk to his manager, to which he replied "uh... I actually am the manager" (which I highly, highly doubt). I told him not to laugh at potential clients and hung up again.

Don't give these assholes your business. Not only do they routinely engage in false advertising, their uppity agents laugh at customers seeking their business. I don't think it gets much worse than these guys.