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I would totally recommend Dan Patzelt, or as my roommates and I call him, realtor Dan. He was extremely helpful in our apartment hunt process and definitely gave us the insider tips to truly find what we all wanted. The best part was that he was very accommodating, being able to meet with us and answer our questions quickly and efficiently.
I do not know about havard ave realty as a whole, but I can tell you choosing realtor Dan will not be a mistake.
I worked with Tom and David at Harvard Ave Realty and both were great. I appreciated their honesty, professionalism, and that they didn't try to sell me on or show me apartments out of my price range. Tom was very responsive, professional, and worked hard to show me apartments that met my criteria. This was by far one of the more pleasant experience I've had with a realty company in Boston. I'd gladly work with them again if I need to find another apartment in the Boston area.
Some of these reviews make me really angry. I grew up with parents as realtors, and I've met some pretty bad ones in my day... so I know the sour taste they can leave behind in your mouth. As a freshman at BU I first looked up Inbound Realty and was SO turned off by their awful and pushy service that I didn't move off campus. As a sophomore looking for housing for my Junior Year, I stumbled upon Harvard Ave Realty and came across a Realtor named Dan Patzelt.
Honestly my situation was horrific. I had two weeks to find an apartment, and I was overseas without ANY internet connection for most of my transaction. Dan worked above and beyond to get me an apartment.
On top of that, when I landed in America the entire office helped me unload my 4 suitcases off the curb, into the office, and helped me move into my apartment THAT DAY (again I gave them 2 weeks notice.) Almost every agent in the office was so helpful that day. They helped me get a parking spot, worked with me even though I was probably the most difficult client they had. On top of that, I was getting a studio. That means they were making very little money on me.
I have to think that some of these reviews are coming from disgruntled customers who didn't necessarily "get there way" which if you live in Boston for more than a year, you can understand not every apartment is going to be perfect for the price you're asking. Honestly, I'm not sure why some agents are getting bad reviews, but I can say I've dealt with four real estate agencies in the Allston/Brookline area and this is the ONLY one i'd recommend to a friend (and I have several times), and I'd recommend any Realtor there.
Since my review (3 years ago I might add) - I've been contacted multiple times being asked to remove my review. One even going so far as to say my review was the reason someone was fired. This place clearly has issues far beyond one employee. Stay away. They don't deserve business if they can't even manage their own.
Also since some of the people who have messaged me have also posted 5 star reviews - I would take those with a grain of salt. They are clearly having their own employees lie and write positive reviews.