Extremely unprofessional, unprepared, and awkward. Viewing apartments with the Realtor here was a waste of my time, and one of the most uncomfortable experiences I've ever been in.

  I really wish I could give this place less than one star. I just saw an ad posted yesterday for what was described as a studio in Brighton for $875 or something. I called the number and the guy who answered, who did not give his name, rudely informed me that the apartment was actually a shared two bedroom looking for a roommate, and that it was already taken. He asked what I'm looking for, and I said I'd prefer a one bedroom or studio since we're a couple with a dog. He then laughed out loud and smugly said "I'm sure I'm not the only person to tell you this, but you're going to have to realllly lower your expectations if you think you're going to find a place, ha!" Really?! What an unprofessional, derogatory response. If he hadn't responded in such an obnoxious way, I would have told him that my budget is far higher than $800 something/month, and maybe he could have found me something that met my apparently laughable criteria. Rather than explain that, I told him I wouldn't be giving my business to such a huge douche and hung up on him. He then called me back from his cell phone to say that he didn't mean to be rude and made some attempts to secure my business. I asked if I could talk to his manager, to which he replied "uh... I actually am the manager" (which I highly, highly doubt). I told him not to laugh at potential clients and hung up again.

Don't give these assholes your business. Not only do they routinely engage in false advertising, their uppity agents laugh at customers seeking their business. I don't think it gets much worse than these guys.

  Some of these reviews make me really angry. I grew up with parents as realtors, and I've met some pretty bad ones in my day... so I know the sour taste they can leave behind in your mouth. As a freshman at BU I first looked up Inbound Realty and was SO turned off by their awful and pushy service that I didn't move off campus. As a sophomore looking for housing for my Junior Year, I stumbled upon Harvard Ave Realty and came across a Realtor named Dan Patzelt.
Honestly my situation was horrific.  I had two weeks to find an apartment, and I was overseas without ANY internet connection for most of my transaction. Dan worked above and beyond to get me an apartment.
On top of that, when I landed in America the entire office helped me unload my 4 suitcases off the curb, into the office, and helped me move into my apartment THAT DAY (again I gave them 2 weeks notice.) Almost every agent in the office was so helpful that day. They helped me get a parking spot, worked with me even though I was probably the most difficult client they had. On top of that, I was getting a studio. That means they were making very little money on me.

I have to think that some of these reviews are coming from disgruntled customers who didn't necessarily "get there way" which if you live in Boston for more than a year, you can understand not every apartment is going to be perfect for the price you're asking. Honestly, I'm not sure why some agents are getting bad reviews, but I can say I've dealt with four real estate agencies in the Allston/Brookline area and this is the ONLY one i'd recommend to a friend (and I have several times), and I'd recommend any Realtor there.

  Definitely the best real estate office in all of Boston!!!!! I've rented my apts in the past through other offices but I have to eat say, Harvard Ave Realty had the best customer service and made my apt hunt fast and easy !!

I rented my apt through David who was very friendly and helpful. The other employees in the office were also very friendly Everytime I've been in the office.

  Eric at Harvard Ave Realty does nothing but post bait and switch ads on Craigslist. My husband and I have each called on separate occasions about a listing that was posted weeks apart and he called each of us back saying it was suddenly rented because it was such a great place. All he wants is to get you on the phone to see what you're looking for and then try to get you into some shady apartment you wouldn't otherwise consider.

Do not trust this "agency".