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I never thought I would deal with such a horrible and dishonest realty. It was my first time dealing with brokers in Boston and I had no experience. The mistakes they made are uncountable. They deposited my money into the landlord's account before the deal went into fruition. They didn't give me any receipt and thought photocopying cash was an acceptable receipt. They modified the address and broker fee on the brokerage disclosure form after we signed the paper. They kept pushing for the deal to happen although it was clearly a complicated situation that we needed to walk away from. They didn't give us the addendum till lease signing day and then blamed us for not taking the house because the realtor worked so hard and they kept demanding their broker fee even though we ended up without a house and even though only 2 of the 4 people signed the broker fee agreement which clearly sated that: all prospective tenants must sign prior to moving forward with the application. when I went to get my money back, they didn't give me all of it, and David, the owner, was very rude to me and treated me disrespectfully and charged me a $200 application fee though only 2 people signed the applications. I am still in the process of the dealing with the landlord to get my money back. All of this wouldn't have happened had they been professional and ethical.
After the huge storm and flood in the first week of the year, I unexpectedly found myself without a car or a safe and stable place to live. I had not been planning on moving, and I was super overwhelmed as I started to look through Craigslist. Luckily, the second apartment I saw was shown to me by Orit from Harvard Realty, and I quickly knew it was a great apartment in a perfect neighborhood for me. In less than four days, I went from anxiously apartment hunting to signing a lease. Orit was shocked and very understanding when I explained my situation, and worked with me to get everything settled ASAP.
Unfortunately, I signed my lease before I realized how unprofessional this business was. Our realtor constantly feeds us false information (costs, move in/out dates, amenities, etc) and she is extremely unreliable. They don't respond to emails and they handle things very poorly. I would NOT recommend.
One star is too much for this business. I replied to a posting on Craigslist.com and Susan DeLeo called me. When I told her I was a grad student without a co-signer, she hung up on me. This by fat has been the most unprofessional behavior I've dealt with. These people want an arm and a leg for sub par apts.
F.Y.I - if you didn't abruptly hang up on me I was going to tell you that I would be paying a year'a rent upfront in full.