Some of these reviews make me really angry. I grew up with parents as realtors, and I've met some pretty bad ones in my day... so I know the sour taste they can leave behind in your mouth. As a freshman at BU I first looked up Inbound Realty and was SO turned off by their awful and pushy service that I didn't move off campus. As a sophomore looking for housing for my Junior Year, I stumbled upon Harvard Ave Realty and came across a Realtor named Dan Patzelt.
Honestly my situation was horrific.  I had two weeks to find an apartment, and I was overseas without ANY internet connection for most of my transaction. Dan worked above and beyond to get me an apartment.
On top of that, when I landed in America the entire office helped me unload my 4 suitcases off the curb, into the office, and helped me move into my apartment THAT DAY (again I gave them 2 weeks notice.) Almost every agent in the office was so helpful that day. They helped me get a parking spot, worked with me even though I was probably the most difficult client they had. On top of that, I was getting a studio. That means they were making very little money on me.

I have to think that some of these reviews are coming from disgruntled customers who didn't necessarily "get there way" which if you live in Boston for more than a year, you can understand not every apartment is going to be perfect for the price you're asking. Honestly, I'm not sure why some agents are getting bad reviews, but I can say I've dealt with four real estate agencies in the Allston/Brookline area and this is the ONLY one i'd recommend to a friend (and I have several times), and I'd recommend any Realtor there.

  I had a great experience working with David. He was on time for my appointment and even stayed a little later than he normally does to show me a place and accommodate my schedule. He was honest about both apartments that he showed me, both the positive and potential downside, but I loved one and ended up signing a lease that night. I was lucky because the building works exclusively with him. He wasn't pushy like most other realtors that I've dealt with. It was a really pleasant process, and I will be recommending him to anyone that needs a realtor.

  I'm a little confused and disappointed that others on this page have given Harvard Ave Realty such poor reviews. In my experience this agency is as good as it gets. I came to Boston University last summer to take some summer classes - also Boston has been on my list of places to visit for some time. Harvard Ave Realty was incredibly helpful and accommodating in my search for a short term rental for the summer. What I appreciated the most was that this whole process was entirely last minute and yet they still managed to help me find a great apartment close to campus - and within my budget! I would highly recommend Harvard Ave Realty to anyone searching for an apartment in the Boston area. 5 stars!

  Definitely the best real estate office in all of Boston!!!!! I've rented my apts in the past through other offices but I have to eat say, Harvard Ave Realty had the best customer service and made my apt hunt fast and easy !!

I rented my apt through David who was very friendly and helpful. The other employees in the office were also very friendly Everytime I've been in the office.

  Unfortunately, I signed my lease before I realized how unprofessional this business was. Our realtor constantly feeds us false information (costs, move in/out dates, amenities, etc) and she is extremely unreliable. They don't respond to emails and they handle things very poorly. I would NOT recommend.